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Employee Experience (EX) is a Top Priority for 2018
Since the boom of ecommerce, businesses and app developers in Toronto have been focusing on customer experience – improving the customer journey. This leads to a better user experience with a brand and it helps ecommerce businesses capture on a consumer’s micro-moments.
This has driven new trends in User Interface (UI) design and workflows. Since the customer is front and centre of every interaction, they control how and when they’ll intersect with your brand. On the web and through an app.
What About All the People that Support These Businesses?
Shouldn’t employees have the same priorities as the customers? Employee Experience focuses on all the interactions stemming from an employee’s perspective.
The goal is to drive higher engagement through the use of technology:
- To enable better internal communications
- Improve productivity through performance reviews
- Using artificial intelligence (AI) to push relevant training materials and news feeds to develop their competencies
- Improve corporate brand
Why Should Businesses Care about Employee Experience?
Based on a report from Deloitte, employees are changing jobs more frequently. It’s crucial that businesses keep up with the rate of change through succession planning, promotions and rapid fire training. Typically, engaged employees are 17% more productive and take less leave time.
Calculator: Cost of Employee Disengagement
Let’s find out the true cost of a disengaged workforce. On average, 17.2% of your workforce will be disengaged. Once they get to this point, they’re looking for their next opportunity.
It’s rarely about money. Most often it’s about they WHY! Why they are spending their time at this company. Without understanding the why, they’re not vested in performing at their peak.
Not knowing the WHY, will cost you 34% of an employee’s annual salary. If you have a large workforce, the costs start to add up fast. Imagine loosing 34% of productivity with almost 1/5 of your workforce!
To use the calculator you’ll need two data points. The number of employees and the average cost of your workforce’s salary. From there it’ll calculate the total amount you’re loosing on every year due to disegagement.
Written by: Colleen Rodericks[/vc_column_text][/vc_column][/vc_row]